FAQ

Questions? Concerns? Check here first!

Ordering

Why doesn't my discount code work?
There might be a few reasons — first make sure the code is spelled correctly. Secondly, some codes have conditions for use; for example, discount codes don't work with any items that are in the good cause collection. Also, discounts will not work with (most) discounted items.

Can I order a custom gift box and personalized order?
Totally! Send us an email to hello@occasionalish.com with your request or ideas!

Do you take wholesale or bulk orders on a specific item?
We'd love to discuss! Please email hello@occasionalish.com if you are interested in a bulk order.

Shipping

What if I want to order multiple gift boxes to be delivered to different addresses?
At the moment, gift boxes will only be shipped to one address per transaction, so if you'd like to purchase more than one gift box to be sent to different locations, please make separate transactions, or email us!

What return shipping address will be printed on the shipping label? 
The Occasionalish store address will be printed on the shipping label as the return address/sender.

How does the recipient know who sent a gift box?
Enter your name you enter in the gift message, and it will be hand written on the front of the box.

How much does domestic shipping cost?
FREE shipping on all stickers
FREE shipping on all greeting cards
$3.95 flat rate shipping for anything less than 1 lb (the majority of orders will be less than 1 lb)

Does Occasionalish ship internationally? 
Yes — $11 flat rate shipping for anything less than 1 lb, via USPS first class international.

When and how will my order be shipped?
Your order will be mailed out within 1-3 business days. We ship all orders out from northern California using USPS.

My package is taking too long to be delivered!
Once a package is shipped out, it enters the hands of USPS, and we are unable to personally expedite the delivery schedule. But let us know, and we will reach out to the carrier and try to get an update for you!

My items arrived damaged!
We don't like it when your items arrive in a less than perfect condition! If your items arrive damaged, we will submit a claim with the shipper and try to get you a refund or send the same item again if you prefer. This process can take some time, so we appreciate your patience. The best way is to contact us at hello@occasionalish.com with a photo of the damaged item ready! 

Can I return my items?
If there are any issues with your items, let's chat! 
Unfortunately, we cannot accept returns on discounted items.

My package is lost.
If it has been over 15 days and the package isn't arrived, the package is most likely lost. Once a package is shipped out, it enters the hands of USPS and we are not responsible for a lost package. Please reach out to USPS with the tracking number you are provided. You may also reach out to us and we will try our best to reach out to USPS for you. 

Olish Points Rewards Program

What are Olish Points? What do I get from them?
Olish Points are our way of rewarding you for your support—earn points when purchasing from Occasionalish (as well as a few other bonus ways!), and then redeem them for gift cards you can then use at any time. Here is the list of gift card values you can redeem and how many points you will need for each one:

 Reward Olish Points
$5 Off Coupon 500 Olish Points
$10 Off Coupon 1,000 Olish Points
$30 Off Coupon
2,800 Olish Points
$40 Off Coupon 3,500 Olish Points

 How can I earn Olish Points?

There are a few different ways to earn Olish Points:

Activity Olish Points Earned
Sign up for the Olish Points program 20 Olish Points
Place an order 10 Olish Points / $1 USD
Your Olish Points sign up anniversary 100 Olish Points
Your birthday! 200 Olish Points

When and how can I redeem my points?

You will be able to redeem points starting from when you accrue 500 points ($5 worth). The number of points you have will be reset quarterly (every 3 months), so make sure you redeem before they expire! Once you redeem your points for a coupon, you can keep it for as long as you want so that you have plenty of time to use it.

Miscellaneous

Do you have any tools or supplies you would recommend?
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Check out our recommended tools here