FAQ

Questions? Concerns? Check here first!

Ordering

Why doesn't my discount code work?
There might be a few reasons — first make sure the code is spelled correctly. Secondly, some codes have conditions for use; for example, discount codes don't work with any items that are in the good cause collection. Also, discounts will not work with (most) discounted items.

Do you take wholesale or bulk orders on a specific item?
We'd love to discuss! Take a look here or send an email to hello@occasionalish.com 

Shipping

How much does domestic shipping cost?
$4 flat rate shipping
Free U.S. Shipping on orders $35+

Does Occasionalish ship internationally? 
Yes — $17 flat rate shipping
Free international shipping on orders $100+

When and how will my order be shipped?
Your order will be mailed out within 1-3 business days. We ship all orders out from northern California using USPS.

My package is taking too long to be delivered!
Once a package is shipped out, it enters the hands of USPS, and we are unable to personally expedite the delivery schedule. But let us know, and we will reach out to the carrier and try to get an update for you!

My items arrived damaged!
We don't like it when your items arrive in a less than perfect condition! If your items arrive damaged, we will submit a claim with the shipper and try to get you a refund or send the same item again if you prefer. This process can take some time, so we appreciate your patience. The best way is to contact us at hello@occasionalish.com with a photo of the damaged item ready! 

Can I return my items?
If there are any issues with your items, let's chat! 
Unfortunately, we cannot accept returns on discounted items.

My package is lost.
If the recipient address you provided is correct and it has been over 15 days for domestic and 30 days for international and the package isn't arrived, the package is most likely lost. Once a package is shipped out, it enters the hands of USPS and we are not responsible for a lost package. Please reach out to USPS with the tracking number you are provided. You may also reach out to us and we will try our best to reach out to USPS for you. 

Miscellaneous

Do you have any tools or supplies you would recommend?
Our blog posts sometimes contain links to products we've used on Amazon or other websites. We earn from qualifying purchases.
Check out our recommended tools here